FAQ – Frequently Asked Questions

Click/tap on the questions below to see an answer. Don’t see your question on this list? You can contact us.

Registration

I want to register my spouse/companion. Does the Spouse/Companion registration include access to everything my standard registration includes?

Absolutely! The Spouse/Companion registration includes access to the clinics, the layout tours, and the National Train Show. If your spouse/companion wants to attend a paid-for registration item (for example: prototype tour, Modeling with the Masters clinic, banquet), those will need to be added to their base Spouse/Companion registration. Otherwise, the rest of the convention is open to them.

I’ve already registered my spouse/partner, children, favorite cousin, etc. as sub-account’s to my own registration. How do I add more items to their registration?

There are two ways to add to existing sub-account registrations:

The easiest is to:

  1. Find the Confirmation Email for the sub-account’s registration. 
  2. In the Important Links section of that email is a MODIFY REGISTRATION link, click it.
  3. That should navigate to the registration selections page for that sub-account.

Another solution is to: 

  1. Visit the event page.
  2. Sign in (if you’re not already); there should be a button in the upper-right corner.
  3. Click your name in the upper-right corner, and select Account from the menu. 
  4. Under My Profile, click Event Registrations
  5. Above the list of registrations is a couple of filter pop-ups. Click the one named My Events and select the sub-account name you wish to change. 
  6. Their registrations now show up in the list. Click Details.
  7. From the links that pop up, click Modify Registration Selections to show their current selections and to add items.
How do I cancel/remove an item(s) from my registration?

You will need to send a request to the registrar asking to remove the item(s) from your registration. A full refund of the item(s) registration fees, less a 15% to cover credit card processing fees and administrative costs, if cancellation requests received on or before March 15, 2025. A full refund of the item(s) registration fees, less 30%, is due for cancellation requests received between March 16 and April 30, 2025. A full refund of the item(s) registration fees, less 60%, is due for cancellation requests received between May 1 and June 15, 2025. No refund of the registration fees will be provided for cancellation requests after June 15, 2025.

How do I cancel my entire registration?

You will need to send a request to the registrar asking to remove your registration. A full refund of the registration fees, less a 15% to cover credit card processing fees and administrative costs, if cancellation requests received on or before March 15, 2025. A full refund of the registration fees, less 30%, is due for cancellation requests received between March 16 and April 30, 2025. A full refund of the registration fees, less 60%, is due for cancellation requests received between May 1 and June 15, 2025. No refund of the registration fees will be provided for cancellation requests after June 15, 2025.

I’ve cancelled part or all of my registration. How long until I see the refund on my credit card?

Refunds typically appear on your credit card account in 2-4 business days.

How does my registration show up on my credit card bill?

Since the Station No. VI NMRA 2025 National Convention is being hosted by the North Central Region of the NMRA, your registration transactions will show up as: NORTH CENTRAL REGION OKEMOS MI.

Event website and mobile site

How do I access the mobile site for Station No.VI?

When you navigate to the event site from a phone, the event site automatically displays the mobile site. To force the mobile site to load from a desktop/laptop computer or tablet you need to access the mobile site directly. Note that a mobile site link is also available on your Confirmation Email that you receive when you register.

How do I access my Itinerary from my desktop computer, laptop, or tablet?

The Itinerary, and the ability to add Agenda items to your Itinerary, is only available from the mobile site. When you navigate to the event site from a phone, the event site automatically displays the mobile site. To force the mobile site to load from a desktop/laptop computer or tablet you need to access the mobile site directly. Note that a mobile site link is also available on your Confirmation Email that you receive when you register.

I’ve downloaded the EventSquid mobile app. How do I configure it?

The EventSquid mobile app is for convention staff to scan QR codes that help attendees check in when they arrive at the convention. It is not intended for attendee use; you should delete it from your phone. While the Station No.VI event site uses the EventSquid platform, it doesn’t need a mobile app to access the mobile site.

Layout Tours

Which layouts are available?

You can view all the layouts on the layout tours on our Layout Tours page.

Does each layout on the layout tours have a specific time that it is open?

Yes. The layouts on the layout tours are grouped together by geographic region and each region is open on a different day. The regions and their respective days are listed at the top of the Layout Tours page. On the Layout Tours page, each layout has its region in the title. Some layouts are not open for the entire day. To view the open time for each layout, please visit the Event site, click the Agenda link, and view the agenda for the layout tours open on each day (with specific hours for each layout). If you visit the Mobile Event site, you can select you’re favorite layouts and add them to your Personal Itinerary.

Do I need a reservation to view a layout on the Layout Tours?

No reservations are necessary. Simply arrive at a time that the layout is open, per the dates and times in the Agenda (on the Event site).

How do I travel to the available layout tours?

Your best option is to drive to the layout tours and operating sessions. There is no bus to take you from layout to layout. If you are flying to Station No.VI, you can either rent a car for your stay or coordinate with other attendees to ride to the layout tours. For operating sessions, it’s best to coordinate with the other attendees for your specific operating session.

Are there directions to get to the layout tours?

Yes, the addresses for the layouts will be available at the convention. A short time before the convention, registered attendees will be able to view a Google Map that will include all the layout tours. You can use this map to plan your days and/or navigate to the actual layouts.

General

Who’s responsible for running the convention?

You can view a list of functional leaders for the Station No.VI 2025 NMRA National Convention on our Convention Team page.

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